hortus:support:documentation
This is an old revision of the document!
Table of Contents
hortus:support
Get help
Use this section when you need to:
- find documentation or answers to common questions
- request support for a problem
- report issues or blockers
- understand how to interact with support services
Main roles:
- All users
Related sections:
HORTUS provides structured support channels to help users solve problems efficiently.
Documentation, FAQ, and Issues
Before requesting support, check available resources.
Documentation
- User manuals
- Guides and tutorials
- Contextual help inside the platform
Use documentation to:
- understand features
- learn workflows
- resolve common doubts
FAQ (Frequently Asked Questions)
FAQ sections provide:
- quick answers
- solutions to recurring issues
- clarifications on common workflows
Use FAQ when:
- you need a fast solution
- the problem is likely common
Issues / tickets
If documentation is not enough:
- create a support request (issue/ticket)
- describe your problem clearly
- track resolution progress
Some support processes may involve external systems.
hortus/support/documentation.1775056681.txt.gz · Last modified: by savino.frisardi