hortus:support:blockers
This is an old revision of the document!
Common blockers
Some issues are frequent and can be resolved quickly.
| Situation | What to check first | Where to continue |
|---|---|---|
| You registered but still cannot create or edit research content. | Verify that you sent the activation request to service-desk@ampersand.it and that the right role has been assigned. | Chapter 1 and the service desk |
| You can browse the portal but cannot interact. | Check whether you are signed in. Messaging, favourites, notifications, and workspace functions require authentication. | Chapter 1 and Chapter 5 |
| A resource or metadata format is still not public. | Open My Contributions and check whether the item is still draft or waiting for approval. | Chapter 7 |
When support depends on external systems such as Redmine or Zenodo, HORTUS still acts as the visible user-facing bridge. Use the platform’s support entry points first, then follow the downstream link or instruction only once you know which route applies.
hortus/support/blockers.1775566998.txt.gz · Last modified: by savino.frisardi