Knowledge Base

Important: registration alone does NOT unlock contributor features.

HORTUS separates account creation from role activation so that platform administrators can assign the appropriate permissions. This matters because many actions — such as creating a new resource, publishing a project page, submitting metadata, or moderating a queue — depend on the role attached to your identity rather than on sign-in alone.

• Register or sign in successfully first.
• Write to service-desk@itserr.it and state the role you need.
• Explain the work you want to perform: for example, creating resources, managing a project, or contributing metadata.
• VRE Manager invites the user to join VRE (see.Hortus Administration Manual)
• User accepts invitation and VRE Manager receives a notification
• VRE Manager requires user to access for the first time in HORTUS
• VRE Manager can set correct roles for user (see. Hortus Administration Manual)
• After user can sign in again and verify whether the relevant creation or moderation actions are now visible.

• Log in again
• Verify that creation or moderation buttons are visible

If features are missing:

• check role status before troubleshooting