Some issues are frequent and can be resolved quickly.
| Situation | What to check first | Where to continue |
|---|---|---|
| You registered but still cannot create or edit research content. | Verify that you sent the activation request to service-desk@ampersand.it and that the right role has been assigned. | Chapter 1 and the service desk |
| You can browse the portal but cannot interact. | Check whether you are signed in. Messaging, favourites, notifications, and workspace functions require authentication. | Chapter 1 and Chapter 5 |
| A resource or metadata format is still not public. | Open My Contributions and check whether the item is still draft or waiting for approval. | Chapter 7 |
| You cannot join a project immediately. | Check whether the project requires a join request or maintainer approval. | Chapter 3 |
| A folder looks shared but you are unsure what you can do in it. | Open the sharing view and review the assigned permission level. | Chapter 6 |
| You are unsure whether to use Documentation, FAQ, or Issues. | Use Documentation for full guides, FAQ for short answers, and Issues for bugs or improvement requests. | This chapter |
When support depends on external systems such as Redmine or Zenodo, HORTUS still acts as the visible user-facing bridge. Use the platform’s support entry points first, then follow the downstream link or instruction only once you know which route applies.