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--- hortus:support:requests [2026/04/01 17:19] – created savino.frisardi
+++ hortus:support:requests [2026/04/07 15:01] (current) – savino.frisardi
@@ Line 1: / Line 1: @@
 ===== What to include in a useful support request =====
-A good support request improves response time and accuracy.
+^ Include this ^ Why it helps the support team ^
+| **The module or page name** | Support can route the request to the correct feature area faster. |
-Include:
+| **What you were trying to do** | A short goal statement is more actionable than "it does not work". |
+| **The exact step where the issue happened** | Reproduction becomes much easier for maintainers and developers. |
-  * clear description of the problem
+| **A screenshot, page title, or link** | The team can identify the correct UI state quickly. |
-  * steps to reproduce the issue
+| **Your role and sign-in state** | Many features are permission-aware, so the team needs to know whether you were a visitor, user, contributor, or maintainer. |
-  * expected vs actual behaviour
+| **Any error or visible message** | Even partial wording can help identify the failure class. |
-  * screenshots (if available)
-  * relevant context (module, feature, role)
-----
-==== Example structure ====
-  * What you tried to do
-  * What happened
-  * What you expected
-  * Where it happened (module/page)
 ----